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Client Open Position:
The Jewelry Spot LLC
E-commerce Customer Service Representative

The Jewelry Spot - Logo 350x350.png

One of Silver Tiger Consulting’s HR Outsourcing Clients, The Jewelry Spot LLC, is looking for a full-time E-commerce Customer Service Representative. The Jewelry Spot has been the "go to" in Rhode Island, and now at their newest location in the Jewelry Building in downtown Boston, for all jewelry needs ranging from slightly used pieces to custom-designed rings, necklaces, and more. They have 113,000+ followers on Instagram, with social media being a major sales channel for the organization.

The Jewelry Spot, Inc. located in Pawtucket, RI is currently seeking qualified candidates with a background and/or strong interest in jewelry, for the position of E-Commerce Customer Service Representative.  In this E-commerce sales role, you will be a primary contact by phone, social media, or email for customer inquiries about our products and brand.  The Jewelry Spot, Inc. has a large social media following and most customer orders are placed through our various social media stores and the company’s website.

If you are looking for a long-term career with plentiful opportunities for advancement in the jewelry industry, please apply.


Main Responsibilities:

  • Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand

  • Assist clients in order-on-line and from our social media stores- especially Instagram

  • Deal with orders in the back office and liaise with logistics

  • Follow-up on orders and liaise with customers, retail, repair services, buyers, etc.

  • Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry

  • Manage ongoing customer relationships utilizing our CRM tools

  • Develop collaborative, positive working relationships with staff at our traditional boutiques and sister stores.

  • Assist customers with after-sales service issues

  • Be a primary contact for customer inquiries about our products and brand.

  • Able to communicate concisely our company policies to client

  • Maintain and update regular client correspondence


Job requirements:

  • Minimum of 2 years’ experience in customer service for a luxury company, preferably in fashion.

  • Strong Ecommerce background

  • Must be a sales-oriented person.

  • Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program

  • Outstanding written and verbal communication skills, great phone etiquette and elevated speech

  • Proactive personality and self-motivator

  • Demonstrates initiative with the ability to multi-task and detail oriented in a fast-paced environment

  • Proven to be organized, methodical, rigorous

  • Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly

  • Team player able to develop great relations with co-workers

  • Second language a plus (French, Spanish, Mandarin...)


Pay is $25-$28 per hour depending on experience. 


Work location is in our Pawtucket, Rhode Island location, with a hybrid schedule available after training.

Interested in the position? 

Contact us at or call us at 866-276-8981.  Please ask to speak with

Cori DiDonato.  All resumes and candidate information will be kept confidential.

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