Client Open Position:
The Jewelry Spot LLC
E-commerce Customer Service Representative

The Jewelry Spot, Inc. located in Pawtucket, RI is currently seeking qualified candidates with a background and/or strong interest in jewelry, for the position of E-Commerce Customer Service Representative.  In this E-commerce sales role, you will be a primary contact by phone, social media, or email for customer inquiries about our products and brand.  The Jewelry Spot, Inc. has a large social media following and most customer orders are placed through our various social media stores and the company’s website.

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If you are looking for a long-term career with plentiful opportunities for advancement in the jewelry industry, please apply.

 

Main Responsibilities:

• Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand

• Assist clients in order-on-line and from our social media stores- especially Instagram

• Deal with orders in the back office and liaise with logistics

• Follow-up on orders and liaise with customers, retail, repair services, buyers, etc.

• Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry

• Manage ongoing customer relationships utilizing our CRM tools

• Develop collaborative, positive working relationships with staff at our traditional boutiques and sister stores.

• Assist customers with after-sales service issues

• Be a primary contact for customer inquiries about our products and brand.

• Able to communicate concisely our company policies to client

• Maintain and update regular client correspondence

 

Job requirements:

• Minimum of 2 years’ experience in customer service for a luxury company, preferably in fashion.

• Strong Ecommerce background

• Must be a sales-oriented person.

• Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program

• Outstanding written and verbal communication skills, great phone etiquette and elevated speech

• Proactive personality and self-motivator

• Demonstrates initiative with the ability to multi-task and detail oriented in a fast-paced environment

• Proven to be organized, methodical, rigorous

• Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly

• Team player able to develop great relations with co-workers

• Second language a plus (French, Spanish, Mandarin...)

 

Pay is $25-$28 per hour depending on experience. 

 

Work location is in our Pawtucket, Rhode Island location, with a hybrid schedule available after training.